FAQ - Frequently Asked Questions

Frequently Asked Questions

Where are your products shipped from?
All EUGOUS orders are shipped from our warehouse in Florida, USA. Products listed on our website are in stock in the United States unless otherwise stated on the individual product page.

Are your products authentic?
Yes. We sell authentic products from European brands, sourced from manufacturers, authorized suppliers, and trusted European distributors.

How quickly will my order be shipped?
Orders are typically processed and handed over to the shipping carrier within 1 business day. Orders placed on weekends or holidays will be processed on the next business day.

Do you offer free shipping?
Yes. We offer free standard shipping within the United States on orders of $29.99 or more.

Do you ship to Canada?
Yes. We ship to both the United States and Canada. Shipping rates to Canada are calculated at checkout based on the delivery address and available shipping method. Any applicable import taxes, customs duties, or fees are the responsibility of the customer unless otherwise stated at checkout.

How can I track my order?
Once your order has shipped, you will receive a shipping confirmation with tracking information when provided by the carrier.

Can I return an item?
Yes. You may request a return within 14 days of receiving your order. The item must meet the conditions of our return policy. Opened or used cosmetics, personal care products, and oral care products cannot be returned, except when an item is damaged, defective, or incorrectly shipped.

What should I do if my order arrives damaged or I receive the wrong item?
Please contact us as soon as possible. We will review the issue and provide an appropriate solution, which may include a replacement or refund. If a return is required due to our error or because the item is damaged or defective, you will not be responsible for the return shipping cost.

How can I contact EUGOUS?
You can contact us through the Contact Us page on our website. We will respond to your inquiry as soon as possible.