Shipping & Delivery

All EUGOUS orders are shipped from our warehouse in Florida, USA.

Order Processing

Orders are typically processed and handed over to the shipping carrier within 1 business day after the order is placed.

Orders placed on weekends or holidays will be processed on the next business day.

U.S. Shipping

We ship throughout the United States. Available shipping methods and rates are displayed at checkout.

Free standard U.S. shipping is available on orders of $29.99 or more.

Shipping to Canada

We also ship orders to Canada.

Available shipping methods and rates are calculated at checkout based on the delivery address.

Any customs duties, import taxes, or other fees that may apply are not included in the product or shipping price and are the responsibility of the customer, unless otherwise stated at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation with tracking information when provided by the carrier.

Delivery Times

Delivery times shown at checkout are estimates and are not guaranteed.

Actual delivery times may vary due to carrier delays, weather conditions, holidays, customs processing for international shipments, or other circumstances beyond our control.

Shipping Address

Please carefully review your shipping address before completing your order.

EUGOUS is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

Returns & Refunds

If an item is not right for you or you simply change your mind, you may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and, where applicable, in its original unopened packaging.

Once your return request has been approved, we will provide you with return instructions.

After we receive and inspect the returned item, your refund will be issued to your original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

If you are returning an item because you changed your mind or the product was not suitable for you, return shipping costs are the responsibility of the customer.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact EUGOUS.

After reviewing the issue, we will provide an appropriate solution, which may include a replacement or a refund. If a return is required in such cases, the customer will not be responsible for the return shipping cost.

Non-Returnable Items After Opening

For health, safety, and hygiene reasons, opened or used cosmetics, personal care products, and oral care products cannot be returned.

Food products cannot be returned once the packaging has been opened.

Exceptions apply if an item was received damaged or defective, or if an incorrect item was shipped by EUGOUS.